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TrusTeamIQ Solutions

CyberArk Ops Lead – HCL Technologies

description

Responsibilities

  • Single Point of Contact for support services
  • Lead the complete operations team on technical front
  • Respond to the email s for any advisory task.
  • On-call support with the aligned support team member.
  • Debugging the issues
  • Provide the onsite support for Major/Minor upgrade.
  • Perform RCA s
  • DR Failover drills
  • Define any new policies in the PAM Solution
  • Break glass password retrieval
  • Update documentation as and when required
  • Co-ordinate with other teams like Network, Wintel, SIEM, etc. for troubleshooting any issues in existing integrations and features provided by the respective tools / services

To Perform Drills Related to

  • DC-DR
  • DR-DC Fall-back
  • Vault Restoration
  • Business continuity with DR environment

Other Required Skills

  • Reporting & Platform Maintenance:
  • Response to performance alerts and warnings
  • Log monitoring and analysis per instance
  • Coordination with other resolver groups per instance
  • Trend analysis
  • Knowledge Management
  • Health Monitoring Check-up
  • Continuous Service Improvement
  • Impact analysis report as & when required
  • Reporting:
    • ITSM Reporting
    • Performance Reporting
  • Executive Reporting
  • Adhoc Reports
  • Ticket Management:
  • Incident Management
  • Service Request Management
  • Problem ticket Management
  • Resolve Problems or liaise with CyberArk or Infrastructure teams for resolution
about company
HCLTech is a global technology company, home to more than 221,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2023 totaled $12.9 billion. To learn how we can supercharge progress for you, visit hcltech.com. We have been named a Global Top Employer for 2023 and certified as a Top Employer in 25 countries by the Top Employers Institute across three regions, Asia Pacific, North America and Europe, for consistency in people practices across the globe. Of the 25 countries, HCL Tech is ranked number one in 18 countries, including India. These accolades demonstrate our commitment to fostering a work environment with an innovative and a progressive work culture. To learn how we can supercharge progress for you, visit hcltech.com
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